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Update news e-commerce
Amid Temu’s temporary suspension in Vietnam, e-commerce experts recommend that authorities require the platform to disclose refund details and set clear timelines for unresolved cases.
In 2024, the number of online shops with orders on the top five e-commerce platforms in Vietnam dropped by 165,000 shops, or 20 percent compared to the year before.
Vietnamese authorities have ordered Temu to refund all customers with undelivered orders and issue compensation credits, while the platform continues to face regulatory hurdles.
While Vietnam’s e-commerce sector continues to expand, tax collection remains a challenge. Authorities are now pushing for stricter tax compliance measures, requiring platforms like Shopee and Lazada to report seller information and withhold taxes.
With rapid digital transformation, online sales channels are becoming an essential strategy for businesses aiming to thrive in an increasingly competitive market.
E-commerce has been likened to a "new silk road" in Vietnam, which has been growing rapidly, reaching value of $25 billion in 2024.
The General Department of Taxation has named key foreign platforms operating in Vietnam without fulfilling tax obligations, including Agoda, Airbnb, PayPal, and Booking.com.