Viettel Myanmar has largely restored telecommunications services in Mandalay and Naypyitaw - two of the hardest-hit regions following the powerful 7.7-magnitude earthquake that struck Myanmar on March 28.

The restoration efforts have been crucial in maintaining communications for affected communities and supporting rescue and disaster response operations.

Engineers work overnight to reconnect Myanmar

Immediately after the earthquake caused widespread casualties and property damage, Mytel - the Viettel-owned telecom brand in Myanmar - mobilized rapid emergency response measures, demonstrating its commitment to community support and corporate responsibility.

Within hours, Mytel launched an emergency support campaign benefiting approximately 4 million customers across 98 districts nationwide.

In affected areas, each customer received 1GB of free data, 300 voice call minutes, and 300 SMS messages to stay connected with loved ones and access information from government and rescue agencies.

Additionally, Mytel established mobile charging stations in areas with widespread power outages, helping residents maintain vital communication during the crisis.

Teams of Mytel engineers, technicians, and staff worked through the night to repair and stabilize the telecommunications network.

Dozens of mobile base stations were deployed, and backup systems were activated to ensure continuity of service, aiding rescue operations and community recovery efforts.

The company also set up 45 aid distribution points and provided 10,000 meals to residents, with plans to expand its relief activities further in the coming days.

Nan Nyein Kyi Thae, a Mandalay resident, expressed his gratitude: “From the bottom of my heart, I want to thank Mytel and our Vietnamese friends. You were the first to arrive with food, water, and emergency supplies. That gave us hope during the most difficult times.”

U Soe Lwin, from Naypyitaw, added, “Your kindness and generosity helped us survive and begin rebuilding. We will never forget what you did. My sincere thanks go to Mytel and the Vietnamese people for their support.”

Viettel steps up with connectivity and aid as international rescue teams arrive

The Myanmar government has appealed for urgent international aid in the wake of the disaster. In response, Mytel’s swift and tangible actions have not only alleviated some of the hardship faced by affected communities but also showcased the Vietnamese spirit of solidarity with the global community.

As rescue teams from various countries - including Vietnam - arrived in Myanmar to assist, Viettel Myanmar moved quickly to restore communications and distributed nearly 1,000 free SIM cards to international rescue teams. The company also deployed five mobile base stations and optimized the coverage of 46 existing BTS sites to support field hospitals and search-and-rescue missions in Mandalay and Naypyitaw.

For Vietnam’s rescue team operating in Naypyitaw, Viettel Myanmar proactively provided mobile signal vehicles and worked in tandem with relief forces to support post-earthquake recovery efforts, ensuring seamless communication throughout the emergency response phase.

70% of mobile coverage restored in Mandalay

As of March 31, Viettel Myanmar had restored 70% of mobile connectivity in Mandalay and 65% in Naypyitaw. International communications were fully restored, and mobile services across much of Myanmar were largely operational. However, road damage, landslides, and traffic congestion continue to hinder network restoration in some isolated districts.

In addition to initial relief provided since March 28, Viettel Myanmar has continued to expand its aid network with nearly 500 mobile charging stations, delivering five tons of food, essential supplies, and clean water to affected communities.

The company has also distributed 20,000 free SIM cards and installed 100 public Wi-Fi hotspots to ensure people stay connected during this difficult time.

Thai Khang